Title: Associate University Registrar & Law Registrar Institution: University of the Pacific
With over 22 years of experience in higher education administration, Lisa is an innovative change leader with expertise in project management, organizational learning, team building, strategic implementations, workplace research, and process analysis. She serves as the principal executive and operational manager for the Sacramento Campus Office of the Registrar. Lisa directs and provides senior project leadership on special projects and system implementation. In addition, she coordinates and supervises the execution of university-wide initiatives and the launch of new academic programs across all three University of the Pacific Northern California campuses. Lisa also serves as adjunct faculty in the University of the Pacific's Benerd College, teaching in the Mater's in Leadership, Organizational Innovation and Change program since 2024. Lisa is actively engaged in the higher education community serving on various committees and as a regular presenter for the Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO). She is currently a faculty member for the Association's Leadership Development Institute. She has previously served as Audit Committee Chair, Nominations and Elections Committee Member, and the Local Arrangement Committee Chair. Additionally, she has presented at the American Association of Collegiate Registrars and Admissions Officers (AACRAO) annual conference and served as a writer for AACRAO Connect. She holds a Doctor of Education (Ed.D.) in Leadership and Innovation from the University of the Pacific, a Master’s in Education in Organizational Learning & Effectiveness, and a Bachelor of Arts in Applied Psychology with a concentration in Social Psychology.
PACRAO Leadership Positions
2023-2026 Leadership Development Institute Dean
2022-2023 Leadership Development Institute Faculty
2019-2021 Audit Committee Chair
2017-2018 Nominations and Election Committee Member
2016-2018 Local Arrangements Committee (LAC) Chair
Conference Session Presenter Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO) Annual Conferences
2024: Policy by Design: A Policy-Led Approach for Enhancing University Processes
2024: It’s a Balancing Act: Navigating Life’s Challenges Through Self-Discovery
2023: Thriving Leaders: Balancing Career Growth with Holistic Well-being
2022: Boundary Setting 101: How to decrease your overload and increase your opportunities for new possibilities.
2022: Imposter Syndrome: What if they realize I am not ______ enough?
2022: Stuck, but what else? Lessons learned in seeking our passion beyond our profession - a world of possibilities.
2021: Leadership - How to lead people and places with passion.
2021: Welcome to your new "Office" (Virtual Teams Edition).
2019: Be Inspired (instead of too tired)!
2017: Bright Ideas for Effective Meetings
2017: Intentional Optimism: Illuminating Paths to Success in Our Profession
American Association of Collegiate Registrars and Admissions Officers (AACRAO) Annual Conferences
2025: Policy by Design: A Policy-Led Approach for Enhancing University Processes and Beyond
2024: Unique Programming for State & Regional Association Engagement, Retention and Sustainability - AACRAO State & Regional Leadership Meeting
2022: AACRAO For the Record Podcast
2015: Navigating Department Relationships with the University Registrar
Publications
2022: AACRAO Connect; Supporting a Flex/Hybrid/Remote Work Environment
2020: AACRAO Connect; Stop doing too much
2019: AACRAO Connect; Sorry, not sorry: 9 tips for overapologizers
2019: AACRAO Connect; Taming chaos: Reining in inefficiencies in the office
2019: AACRAO Connect; Seven Habits of Highly Effective Administrators
2018: AACRAO Connect; Attack of the clones! Working with challenging colleagues.
2018: AACRAO Connect; Dysfunction of "Office Space": Staff Appreciation 101
2013: American Journal of Pharmaceutical Education; Assessing Critical Thinking and Written Communication Skills in the Admission Process of PharmD Program (Co-Researcher & Co-Publisher)- American Journal of Pharmaceutical Education June 2013, 77 (5) 109; DOI: https://doi.org/10.5688/ajpe775109; 114th Annual Meeting of the American Association of Colleges of Pharmacy, Chicago, IL, July 13-17, 2013
Certifications
ICF-ACC – International Coaching Federation, Associate Certified Coach
iPEC- CPC - Institute for Professional Excellence in Coaching- Certified Professional Coach
2023: Professional Development Career Coach: Next Opportunity at Work (NOW) Conference 2023 - UC Berkeley People & Culture
2023: Mentor – NNLSO Mentorship Program
2022: S.A.C. MentorMe Program
2022: International Coaching Federation Sacramento Charter Chapter
2022: International Coaching Federation
2021: Phi Kappa Phi Honor Society Member
2018: Sigma Alpha Pi - National Society of Leadership and Success (NSLS)
2018: Alpha Sigma Lambda Honor Society Member
2017: American Psychological Association
2017: National Society of Collegiate Scholars (NSCS)
2013: NNLSO - National Network of Law School Officers
2011: PACRAO -Pacific Association of Collegiate Registrars and Admissions Officers
2010: AACRAO- American Association of Collegiate Registrars and Admissions Officers
Jenny Diaz
Cori Horne
Title: University Registrar Institution: Weber State University
Cori Horne (she/her) is University Registrar at Weber State University in Ogden, Utah. She has worked in higher education for over a dozen years, with a special focus on open-access institutions. A first-generation student herself, she also teaches in the First Year Experience Program at Weber State University. She began her career as English faculty and holds a terminal degree in Creative Writing with a Poetry emphasis from the University of Arizona. She loves that registrars and their teams can greatly influence student success, and has been proud to bring an equity lens to her work in reducing barriers for students. She served as 2020 and 2021 conference chair for her state professional organization, the Utah Association of Collegiate Registrars and Admissions Offices (UACRAO), and on the 2022 Nominations and Elections Committee for PACRAO. She was a member of the Leadership Development Institute’s 2020 cohort, and is thrilled to rejoin the program as Associate Faculty this year.
PACRAO Leadership Positions:
2022 Nominations & Elections Committee
Presentations:
“Should I Stay or Should I Go,” PACRAO 2021
“The Art of Gathering: Making Meetings More Welcoming and Meaningful for All,” PACRAO 2022
“Implementing First-Year Learning Communities to Increase Equity and Retention Outcomes,” AACRAO 2023
“Implementing Successful Meetings for All: Making Meetings More Welcoming and Meaningful for All Our Authentic Selves,” AACRAO 2023
“Plenary Session: Implementing Successful Meetings for All” UMACRAO 2023
Christine Lee
Title: Associate Registrar - Admissions Institution: Thompson Rivers University
With 20 years of experience in higher education spanning curriculum support, international partnerships, and sessional teaching, Christine is currently situated in the Registrar’s Office. Her current role, leading a team of dedicated admissions professionals in supporting learner journeys into higher education, perfectly marries her interests in developing people and utilizing good tools - and along the way finding ways to do things better.
Christine holds a Bachelor of Arts from the University of British Columbia, a Bachelor of Law from Queens University, and a Master of Arts in Communication and Media Studies from the University of Calgary.
PACRAO Involvement
2025-2026: Associate Faculty, Leadership Development Institute
2023-2024: Program Committee, Chair (Seattle)
2022-2023: Program Committee (Portland)
2021-2022: Leadership Development Institute: cohort member
BCARMA (BC Associate Registrars and Managers Association) Involvement
2025-: Mentorship Committee
2023-2025: PD Committee
2023-2025: Secretary
Conference Presentations
2025: In Arid Times: Tactics for Nurturing Staff Growth (PACRAO)
2025: Innovating Professional Development and Building Connections for Operational Staff across the Registrar’s Office (WARUCC)
2024: When One Size Doesn't Fit All: Building TRUly Unique Applications (EPBC) (co-presented with Bansari Nagori and Kurt Fuoco)
2023: Brace Yourself: Onboarding Enrollment Services Staff (PACRAO) (co-presented with Paul Lampano and Molly Kirsch)
2023: The Cross-Campus Task Force: A Framework for Recruitment and Admissions Success (WARUCC)
2022: How Does Your Garden Grow? An EQ Conversation (PACRAO) (co-presented with Jill Rodgers-Lash)
Andrew McNeill
Title: Registrar and Accreditation Liaison Officer Institution: Wester Seminary
With over a decade of experience in higher education spanning academic administration, systems implementation, accreditation, and registrar services, Andrew McNeill currently serves as Registrar and Accreditation Liaison Officer at Western Seminary. In this dual role, he is committed to institutional effectiveness, operational efficiency, and the development of high-performing teams. His professional interests center on organizational coaching, team collaboration, and building systems and cultures that enable people to do their best work.
Andrew holds a B.S. in Business and Organizational Leadership and a BA in Theological Studies. He is in the final stages of completing his Associate Certified Coach (ACC) designation through the International Coaching Federation, with a focus in team dynamics and development, organizational health, and change management.
In his free time, Andrew enjoys competitive pinball, traveling with his partner and their pup, Pippin, and building his vinyl record collection.
PACRAO Involvement
2027: Program Committee, incoming Chair
2024-2026: Program Committee
2022-2023: Leadership Development Institute, cohort member
Audra McQuarie
Title: Vice President, Registrar Institution: University of Phoenix
Audra McQuarie is the Registrar at University of Phoenix and has assumed this role since 2008. With almost 25 years of experience in higher education with University of Phoenix, she has had the opportunity to serve in various leadership roles at both the local campuses and central university administrative offices. As Vice President, Registrar at University of Phoenix she has made her focus on process efficiencies that enhance the student experience, and these efforts have resulted in the University being recognized with two process excellence awards by the Southwest Alliance for Excellence for the Registrar’s Office degree conferral and quality control processes.
Audra is actively involved in the higher education community speaking at conferences and serving on various committees for the Pacific Association of Collegiate Registrars, Admissions Officers and American Association of Collegiate Registrars and Admissions Officers and National Student Clearinghouse. She recently served on the PACRAO Board as the Vice President of Diversity Development and will begin her second year as a Leadership Development Faculty member for the 2023-2024 cohort.
Audra holds a Bachelor of Science in Family Studies from The University of Arizona and a Master of Educational Counseling in Human Relations from Northern Arizona University. In addition, she recently completed the Organizational Leadership Specialization from Northwestern University.
PACRAO Leadership Positions
2022-2023 Leadership Development Institute Faculty
2020-2022 Vice President of Diversity Development
2021 Chair, Diversity Development Committee
PACRAO & AACRAO Conference Presenter
Annual presentations on topics associated with leadership, diversity development and student services (2010 – Present)
Publications
CAS Professional Standards for Higher Education, Registrar Services (2020)
AACRAO Guide to Graduation Ceremonies (2017)
Arturo Torres
Title: University Registrar Institution: Central Washington University
Arturo Torres, University Registrar at Central Washington University, has over 18 years of experience in higher education. His focus and expertise are in change management, team building, and faculty collaboration. In addition, a strong background in policy review, interpretation, and implementation. First-generation, neo-traditional student looking to enhance student access and the student experience in higher education. With a bachelor’s degree in public administration law enforcement and a master’s degree in public administration, non-profit management, Arturo understands the political and strategic planning necessary when working with state and federal government, university administrators, and the public. Arturo is committed to public service.
Arturo completed his Bachelor of Public Administration in Law Enforcement from Nevada State College in 2013 and a Master of Public Administration from the University of Nevada Las Vegas in 2015.
PACRAO Leadership Positions
2023 – 2024 Hispanic Association of College & Universities Enhance Leadership Program
2022-2024 Leadership Development Institute Faculty
2022 Escala Educational Services Professional Development for Practitioners in HIS & e-HSI institutions
2021-2022 PACRAO Pal
2018 Nominations and Elections Committee member
2017-2019 Diversity Advocate/Vice President of Diversity & Development
Conference Session Presenter
American Association of State Colleges and Universities (AASCU) Conference 2022
Hispanic Association of Colleges and Universities (HACU) Conference 2022.
