PACRAO sponsors professional development webinars on a monthly basis to provide opportunities for our members to learn from each other.

Recent and upcoming webinars are listed below.

Contact the Vice-President for Professional Development if you have an idea for a webinar or would like to present.

Previous Webinars | 2026

Best of PACRAO Presents: From Seed to Service: Growing a Student Workforce That Delivers

June 9, 2026, 12:00pm - 1:00pm Pacific 

Discover how the University of Arizona’s Office of the Registrar leverages a student worker team of nearly 50 to enhance services and productivity. Learn practical strategies to build, expand, and manage a student workforce that supports institutional goals while providing meaningful student employment experiences.

Presenters:
Jacob Brainerd, Maggie Ramirez, & Michael Davenport   | University of Arizona


View a Video of the Presentation

Best of PACRAO Presents: Creating a Culture of Inclusion Between Staff & Faculty at Gonzaga University

May 5, 2026, 12:00pm - 1:00pm Pacific 

Join PACRAO as they host a Best of PACRAO session from the 2025 Conference. Morgan Anderson and Evan Schanzenbach from Gonzaga University will share their work in having staff and faculty feel included in each other’s work. Highlighting specific milestones that demonstrated a movement toward greater inclusion between the two groups.

Presenters:
Morgan Anderson & Evan Schanzenbach | Gonzaga University
 

Not Recorded

Best of PACRAO Presents: Strategies to Maximize Outcomes as an Influential Leader on Campus

March 26, 2026, 12:00pm - 1:00pm Pacific 

We have all been there before, you are not formally in charge of an initiative and yet you are “somehow responsible” for it all.  How then do you maximize your ability to lead when the solid and dotted lines on an org chart are unclear?  Join us to find out!

Presenter:
Marc Booker  | University of Phoenix

View a Video of the Presentation

Best of PACRAO Presents: How to Win the Battle with Burnout Part 4 in the Series

February 17, 2026, 12:00pm - 1:00pm Pacific 

Who is ready to rest?!?! Let's continue the burnout journey with part 4 of the series. Experts agree that the ideal time to rest is BEFORE you need it. But what does that look like? In the same way that Fun is more than just ‘not work’, rest is more than just a nap. This session examines our tendency to overwork and under rest. We will examine the type of activities we could and should be doing to work less and accomplish more!

Presenter:
Chelsea Peoples  | University of Nevada, Las Vegas

View a Video of the Presentation

Thinking About Pursuing an Advanced Degree? Let's talk about it!

January 15, 2026, 12:00pm - 1:00pm Pacific 

Are you contemplating going on for a masters or a doctoral degree?  Helen B Garrett, Ed.D., University of Washington University Registrar will host a Brown Bag discussion for those who want to come talk about this decision.  What are some of the decision points to be considered and why go for this?

Presenter:
Helen B Garrett, Ed.D  | University of Washington University Registrar 

Session was not recorded

Previous Webinars | 2025

Best of PACRAO presents: From Challenges to Success: Best Practices Supporting Military-Connected Students

September 9, 2025, 12:00pm - 1:00pm Pacific

Whether in Veteran Services or any department, this interactive session aims to share best practices in supporting military-connected students using VA education benefits. Learn strategies, processes, and challenges faced at our institutions. You can expect to leave this session with valuable lessons to effectively support military-connected students and their education.

Presenters: 
Andrea Siegrist-Baez | University of Phoenix
Karen Khu | Green River College

View a Video of the Presentation

Best of PACRAO: Tracking Key Metrics: An Example of a University Registrar Dashboard

June 18, 2025, 12:00pm - 1:00pm Pacific 

Maxwell Kwenda will share the transformative journey of developing a robust dashboard of key metrics at Gonzaga University. As the new University Registrar and Director of Institutional Research, he developed a dynamic tool that highlights the essential processes within the registrar’s office. This session will provide you with valuable insights into how data-driven strategies can optimize university operations and foster a more informed community.

Don't miss the opportunity to learn about the powerful impact of data in higher education. Register now to secure your spot and be part of this engaging and informative session.

Presenter:
Maxwell Kwenda
|  | Gonzaga University

View a Video of the Presentation

Fraud Mitigation: Round Table Discussion

July 17, 2025, 12:00pm - 1:00pm Pacific 

Join PACRAO as they host Elvia Bow & Keesha Rucker of Pima Community College as they share their experiences and perspectives from the team at their institution in their battle with fraudulent admission applications. They will share what they have seen and the actions that they have taken to mitigate fraud.  Sharing their takeaways and where they see themselves moving forward in this effort. Additionally, sharing the support received from their college as a whole.  The discussion will be opened to share what other institutions are facing and sharing their strategies to battle fraud. 

Presenter:
Elvia Bow & Keesha Rucker |  | Pima Community College

View a Video of the Presentation 

Best of PACRAO: Open Your Heart: Using Story to Connect and Manage Your Career in the Process

April 30, 2025, 12:00pm - 1:00pm Pacific 

Storytelling shapes the way we connect to the world around us. To connect is to impact and be impacted. These impacts shape how we manage our careers and can create new opportunities. By learning the art of storytelling for connection, we can manage our careers with reflection and intention.

Presenter:
Kristen Labrecque
|  | University of Washington Bothell

Slides

Navigating Changes to Federal Policies and Student Privacy: A Town Hall

March 19, 2025, 12:00pm - 1:00pm Pacific 

Join your PACRAO colleagues Wednesday, March 19th at 12pm PST. Kristin Benson and Helen Garrett host an important Town Hall to discuss how to navigate changes to Federal Policies and Student Privacy.

Presenters:
Kristin Benson
| Deputy Registrar/Associate Registrar - Compliance | Oregon State University
Helen Garrett | University Registrar and Chief Officer of Enrollment Information Services | Washington State University

Session was not recorded

Best of PACRAO: Bridging the Generational Gap: Navigating Five Generations in the Workplace

February 27, 2025, 12:00pm - 1:00pm Pacific 

For the first time in history, there are five generations in the workforce. How do generational differences affect our ability to manage people effectively?

Learn to minimize conflict, retain key employees, and enhance productivity by recognizing what motivates each generation and by developing effective strategies for increasing connectedness.

Presenter: 
Lindsay Stadler | Associate Registrar, Operations | Pomona College

View a Video of the Presentation 

Best of PACRAO: The End of Burnout Culture Part 3 of the Burnout Series  

January 29, 2025, 12:00pm - 1:00pm Pacific 

The session will address the dangers of ignoring burnout at work and advocate for organizational changes. It highlights the negative impacts of "always on" and "workoholism" cultures on creativity and productivity, especially in the post-pandemic era where remote work blurs boundaries.

The webinar will offer practical tools for transforming work culture into a more enjoyable and supportive environment. If you missed the first two parts, they are available on your PACRAO account.

Presenter: 
Chelsea Peoples | Assistant Registrar for Student Records & External Relations; Customer Relations Training Coordinator | University of Nevada, Las Vegas

View a Video of the Presentation