This page still has 2019 information • we'll be updating this as soon as we have new information.

AACRAO Representative and FERPA 201 Pre-Conference Workshop Presenter

Rhonda Kitch
AACRAO Representative

North Dakota State University

Rhonda Kitch is Registrar North Dakota State University in Fargo, North Dakota. She has had the privilege to serve students in higher education for over two decades, ranging from experiences in a career center, advising resource center, residence life, financial aid, retention and student success efforts, admission, and for the last 15+ years, registration and records. Kitch has an undergraduate degree in elementary education from Minot State University, a Master of Science in Counseling and Student Affairs from Minnesota State University Moorhead, and a doctorate in higher education institutional analysis from North Dakota State University. She has been an active member of Upper Midwest ACRAO as well as AACRAO, presenting and serving in a variety of roles in both organizations. She is currently a member of the American Association of Collegiate Registrars and Admissions Officers (AACRAO) Board of Directors, serving as the Vice President at Large. Kitch and her family live in Moorhead, Minnesota.

Sunday Opening Plenary Speaker

Jo Schaeffer
Senior Consultant

Arbinger Institute

Clients praise Jo for being humorous, authentic, energetic, and credible. She is deeply interested in understanding people as they really are and the organizational challenges they face. This curiosity undergirds all her presentations, leaving audiences with a sense of connection and conviction.

Even more importantly, Jo is committed to inviting clients to create their own way forward through their various challenges. She translates Arbingers powerful principles into real-world application through her vast organizational experience and authentic connection to humanity, enabling attendees to see with a clarity that brings new solutions and opportunities. Jo has wide-ranging speaking experience; engagements include large organizations such as the Association for Talent Development (ATD), TEDx, the U.S. Air Force, the University of Texas at Austin, Keller Williams International, and Tokyo Electron International, as well as nonprofit events with FrontSteps Homeless Shelter and New Sector Alliance.
Jo has a background in leadership and organizational development, with nearly 15 years of experience in consulting, training, and systems development for corporate, government, and nonprofit organizations. She has taught business and management classes as well as highly technical topics to audiences as diverse as c-suite executive teams to inner-city disadvantaged youth. Her professional background also includes senior leadership roles within the manufacturing and technology services industries.

Jo earned a B.A. from Southern Virginia University and an M.A. from the University of Utah. She enjoys music and the outdoors. She has served on various nonprofit and education-oriented boards and advisory groups. She is an avid reader and has a surprisingly large number of children.


Monday Keynote Speaker